With an uptick in violent altercations in retail stores during the busiest shopping season of the year, NewsNation's Katie Smith reached out to security expert John Hassard for insight on retail security practices to prevent and mitigate acts of violence in stores.
Confronting a suspected thief is often discouraged because it can be dangerous [...] Instead, he said the best method of prevention is also the best way to increase sales: good customer service.
“If somebody’s trying to steal and some annoying salesperson is trying to sell him something, the person may not steal,” Hassard said. “So you may find your store harder to steal from than the one down the street.”
As for customers, they should make decisions based on their comfort, but headlines of violence in stores shouldn’t deter them from doing their holiday shopping entirely, Hassard said.
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